Do you understand healthcare compliance requirements for patient communications?

Yes. Our team has experience building lifecycle campaigns for telemedicine and health-tech platforms that operate within HIPAA-adjacent requirements, data privacy regulations, and platform-specific compliance frameworks. We work with your legal and compliance teams to ensure every automated message meets your standards.

What channels do you manage for telemedicine brands?

We orchestrate lifecycle campaigns across email, SMS, push notifications, in-app messaging, and WhatsApp, co-ordinating across channels to drive appointment bookings, refill reminders, onboarding completion, and re-engagement without message fatigue.

Can you integrate with our EHR or health platform?

We integrate with CDPs, data warehouses, and marketing platform APIs to connect your clinical and engagement data. Whether your patient data lives in a custom EHR, a health-tech platform, or a CDP like Segment, we build the data layer that powers personalised lifecycle campaigns.

How quickly can we expect to see results?

Most telemedicine brands see measurable improvements within 30–60 days. Quick wins like refill reminders, follow-up booking sequences, and onboarding optimisation deliver results fast. Our 30-day money-back guarantee means you can try us risk-free.

What types of telemedicine and e-pharmacy brands do you work with?

We work with telehealth platforms, digital pharmacies, mental health apps, chronic care management platforms, and wellness tech companies. If your business has a patient lifecycle and retention drives revenue, we're a strong fit.

Do you replace our in-house team?

No. We work as an extension of your team, handling lifecycle strategy, campaign execution, and data architecture while your team retains full visibility and approval authority. Communication happens via Slack, weekly reports, and regular check-ins.

Better and scalable growth

Your Patients Aren’t Coming Back. Let’s Fix That.

Propel AI builds AI-powered lifecycle campaigns for telemedicine and e-pharmacy brands — turning one-time consultations into repeat patients and prescription refills into predictable, recurring revenue. Because in digital health, retention isn’t just a revenue metric — it’s a care outcome.

Scaled the world's leading telemedicine companies

Problem

Most Telemedicine Brands Are Losing Patients After the First Visit

You’ve invested in acquisition. Patients are signing up. But the drop-off is brutal:

First-time patients never book a follow-up and you have no automated system to bring them back

Prescription refill reminders are generic or nonexistent, leaving revenue on the table every cycle

Onboarding flows don’t educate patients on your full range of services, so utilization stays low

Engagement data is siloed between your EHR, app, and marketing platform making personalization impossible

Compliance-sensitive messaging requirements make your team afraid to automate anything

Solution

Propel AI specialises in lifecycle marketing for digital health. We’ve built retention engines for telemedicine platforms processing millions of patient interactions, and we know how to drive repeat visits, refill adherence, and long-term patient loyalty without compromising compliance.

Customer Success Stories

Telemedicine & E-Pharmacy - Results in Action

From 53% onboarding lifts to 1M+ emails/month — see how we’ve moved the needle for brands like yours.

TradeSmart's 60% Email Conversion Leap using Moengage's Omnichannel orchestration

37%

Higher NPS participation rate

Eduployment's Customer Journey Breakthrough using Moengage

45%

Uplift in onboarding completion

28%

Increase in job applications

Dorsia: An exclusive dining platform offering access to high-demand restaurants

34%

Increase in total bookings

22%

Improvement in repeat users

LivWell: Wellness and insurance platform, aimed to make health engagement rewarding

53%

Increase in onboarding completion

36%

Boost in device linking rate

CreditRegistry: Nigeria’s leading credit bureau

1M mails

100K to over 1M emails per month

42

Higher open rates

Sortizy: Meal planning and grocery management app

40

Uplift in onboarding completion

35

improvement in activation

Trainman: India’s leading train ticket booking platform

40

Increase in booking efficiency

25

Drop in churn

Final Round AI: Fast-growing AI-powered interview prep platform

23

Increase in low-intent user visits

8

Boost in high-intent user engagement

Try us for 30 days. Love it or get your money back.

Qualified brands can try our services for 30 days. If it doesn’t feel like the right fit get your money back. No fine print, no hassle.

Hear it from our customers

Brilliantly crafted customer experiences

Real results. Real clients. Hear how Propel transformed their customer retention.

Clarissa Bronfman

GTM & Growth Lead, Hook Music

Maya Coben

Director of Marketing, DORSIA

Kaivan Dave

Chief Marketing Officer, Final Round AI

Get in touch

Our friendly team is always here to chat.

Here’s what we’ll dig into:

Where your lifecycle flows are underperforming and the revenue you’re missing

How AI-driven personalisation can move the needle on retention and LTV

Quick wins your team can action this quarter

Whether Propel AI is the right fit for your brand, stage, and stack

Frequently Asked Questions

Everything you need to know about the product and billing. Can’t find the answer you’re looking for? Please chat to our friendly team.

Still have questions?

Can’t find the answer you’re looking for? Please chat to our friendly team.

Do you understand healthcare compliance requirements for patient communications?
Yes. Our team has experience building lifecycle campaigns for telemedicine and health-tech platforms that operate within HIPAA-adjacent requirements, data privacy regulations, and platform-specific compliance frameworks. We work with your legal and compliance teams to ensure every automated message meets your standards.
What channels do you manage for telemedicine brands?
We orchestrate lifecycle campaigns across email, SMS, push notifications, in-app messaging, and WhatsApp, co-ordinating across channels to drive appointment bookings, refill reminders, onboarding completion, and re-engagement without message fatigue.
Can you integrate with our EHR or health platform?
We integrate with CDPs, data warehouses, and marketing platform APIs to connect your clinical and engagement data. Whether your patient data lives in a custom EHR, a health-tech platform, or a CDP like Segment, we build the data layer that powers personalised lifecycle campaigns.
How quickly can we expect to see results?
Most telemedicine brands see measurable improvements within 30–60 days. Quick wins like refill reminders, follow-up booking sequences, and onboarding optimisation deliver results fast. Our 30-day money-back guarantee means you can try us risk-free.
What types of telemedicine and e-pharmacy brands do you work with?
We work with telehealth platforms, digital pharmacies, mental health apps, chronic care management platforms, and wellness tech companies. If your business has a patient lifecycle and retention drives revenue, we’re a strong fit.
Do you replace our in-house team?
No. We work as an extension of your team, handling lifecycle strategy, campaign execution, and data architecture while your team retains full visibility and approval authority. Communication happens via Slack, weekly reports, and regular check-ins.